Cancellation Policy

Cancellation & Shipping Policy — Grab Gift

Last Updated: 27 August 2026

1. Order Cancellation

You may request cancellation of an order before the order has been shipped.

To request a cancellation, contact us as soon as possible through:

WhatsApp: +91 91371 66653
Email: info@grabgift.in

Once an order has been shipped, it cannot be cancelled.

If a cancellation request is successfully processed before shipment and payment has already been made, the applicable refund will be processed to the original payment method or another appropriate payment method.

2. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are not available for general reasons, including change of mind, personal preference, incorrect selection, or dissatisfaction with a product that is not damaged or defective.

The only exception is where a product is received damaged or defective.

Any damage or defect must be reported to Grab Gift within 25 hours of delivery.

Please refer to our Return, Refund & Exchange Policy for the complete procedure.

3. Shipping

Grab Gift offers shipping across available serviceable locations in India.

Orders are generally dispatched within 24 hours, excluding Sundays and public holidays.

Delivery is generally expected within 5–7 working days after dispatch, depending on the delivery location and courier service.

All shipped orders will include tracking information where available.

Shipping timelines are estimates and may vary due to courier delays, weather, high order volumes, or other circumstances beyond our reasonable control.