Privacy Policy

Privacy Policy — Grab Gift

Last Updated: 27 August 2026

At Grab Gift, we respect your privacy and are committed to protecting the personal information you provide when using grabgift.in.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

Depending on how you use our Website and services, we may collect the following information:

Contact Information

This may include your name, email address, phone number, and delivery or billing address.

Order Information

This may include details of the products you purchase, order value, delivery details, and payment status.

We do not intend to store your complete credit or debit card details. Online payments may be processed through third-party payment service providers.

Account Information

If you create an account on our Website, we may collect information such as your name, email address, phone number, login credentials, and account preferences.

Device and Website Usage Information

We may automatically collect limited technical information such as your IP address, browser type, device information, operating system, and information about how you use our Website.

We may use cookies and similar technologies to operate and improve the Website.

Communication Information

If you contact us through email, phone, WhatsApp, chat, or other communication channels, we may retain relevant information from those interactions to provide customer support, resolve issues, and maintain service records.

2. How We Collect Information

We may collect information:

Directly from you when you place an order or create an account.
When you contact us for support or other enquiries.
Automatically when you browse or use our Website.
Through cookies and similar technologies.
Through third-party service providers involved in processing your orders and payments.

3. How We Use Your Information

We may use your information to:

Process and deliver your orders.
Process payments and provide order-related services.
Communicate with you about your orders and enquiries.
Provide customer support.
Improve our Website, products, and services.
Detect and prevent fraud, misuse, and unauthorized activity.
Send promotional communications where permitted and where you have provided the necessary consent or have not opted out, as applicable.
Comply with applicable legal and regulatory requirements.

4. When We Share Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties where reasonably necessary to operate Grab Gift and provide our services, including:

Delivery and logistics partners — to deliver your orders.
Payment service providers — to process payments securely.
Technology and service providers — to operate, maintain, and improve our Website and services.
Customer communication providers — where required to communicate with you.
Government, legal, or regulatory authorities — where disclosure is required by applicable law or legal process.

We only share information that is reasonably necessary for the relevant purpose.

5. How We Protect Your Information

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and should not share your passwords or other login information with others.

6. Cookies

Grab Gift may use cookies and similar technologies to:

Keep essential Website functions working.
Remember certain preferences.
Maintain shopping cart and session information.
Understand how visitors use the Website.
Improve Website performance and user experience.

You can manage or disable cookies through your browser settings. Some Website features may not function properly if certain cookies are disabled.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and completing orders.
Providing customer support.
Maintaining transaction and business records.
Resolving disputes.
Complying with applicable legal, accounting, and regulatory requirements.

When information is no longer required, we may delete or anonymize it, subject to applicable legal requirements.

8. Your Choices and Rights

Depending on applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.

You may continue to receive essential communications relating to your orders, account, payments, or services even after opting out of promotional communications.

To make a privacy-related request, contact us using the details below.

9. Third-Party Services and Websites

Our Website may use third-party services for purposes such as payments, delivery, analytics, communication, or other functionality.

These third parties may process information according to their own privacy policies and terms. We recommend reviewing the privacy policies of third-party services where appropriate.

Grab Gift is not responsible for the privacy practices of third-party websites or services that we do not control.

10. Children's Privacy

Our Website is intended for general use. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, don't hesitate to get in touch with us so that we can take appropriate action.