Return and Refunds

Return, Refund & Exchange Policy — Grab Gift

Last Updated: 27 August 2026

At Grab Gift, we take care to ensure that every order is packed and delivered in good condition.

Our return, refund, and exchange policy is limited to products that arrive damaged or defective.

1. Eligibility

A product is eligible for a return, exchange, or refund only if:

The product was received damaged or defective.
The issue is reported to Grab Gift within 25 hours of delivery.
The customer provides the Order ID and clear photographs and/or videos showing the damage or defect.
The product and its original packaging are retained until the claim has been reviewed.

Claims reported after 25 hours from delivery may not be accepted.

2. Products Not Eligible for Return, Refund or Exchange

We do not accept returns, refunds, or exchanges for reasons including:

Change of mind.
Personal preference.
Incorrect product selection by the customer.
The product no longer being wanted.
Minor differences in colour, appearance, or finish that are within normal product variations.
Damage caused after delivery.
Damage caused by improper use, handling, or storage.
Claims reported more than 25 hours after delivery.

3. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 25 hours of delivery.

Please provide:

Order ID
Description of the damage or defect
Clear photographs and/or videos of the product
Photographs and/or videos of the packaging, where applicable

We will review the information provided and determine whether the claim qualifies under this policy.

If the claim is approved, Grab Gift may provide a replacement, exchange, or refund, depending on the circumstances and product availability.

4. Return and Pickup

If a return is required for an approved damaged-product claim, Grab Gift will provide the applicable return or pickup instructions.

Customers should not send products back without first contacting and receiving approval from Grab Gift.

The original product and packaging should be retained until the claim has been resolved.

5. Exchange

If an approved damaged or defective product is eligible for exchange, Grab Gift may provide a replacement of the same product, subject to availability.

If the same product is unavailable, Grab Gift may provide a refund instead.

6. Refunds

If a refund is approved, it will generally be processed through the original payment method or another appropriate payment method.

The time taken for the refund to reflect in the customer's account may vary depending on the payment provider or bank.

Refunds are available only for approved damaged or defective product claims.

7. Important Notice

Customers are requested to inspect their order as soon as it is delivered.

Because our return, refund, and exchange policy is limited to damaged or defective products, any damage claim must be reported within 25 hours of delivery.

Failure to report the issue within this period may result in the claim being rejected.