Shipping and Delivery

Delivery & Shipping Policy — Grab Gift

Last Updated: 27 August 2026

By placing an order on grabgift.in, you agree to the terms outlined in this Delivery & Shipping Policy and our Terms of Service.

1. Order Processing

Orders are generally processed within 1–2 working days, excluding Sundays and public holidays.
Once your order has been dispatched, you will receive the available tracking details through email, SMS, WhatsApp, or other applicable communication channels.
Delivery timelines may vary depending on the delivery location and courier service.

2. Delivery Timelines

Orders are generally delivered within 5–7 working days across most locations in India.

Delivery timelines are estimates and may vary due to circumstances beyond our reasonable control, including:

Weather conditions or natural disasters.
Courier or transportation delays.
Government restrictions.
Strikes or other disruptions.
High order volumes during sales, festivals, or peak periods.
Incorrect or incomplete delivery information provided by the customer.

Grab Gift will make reasonable efforts to ensure that orders are delivered within the estimated timeframe.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Any applicable delivery charges will be clearly communicated to you before payment.

4. Delivery Information

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required delivery information.

Grab Gift will not be responsible for delays, failed deliveries, or additional delivery attempts resulting from incorrect or incomplete information provided by the customer.

If a courier is unable to deliver an order after multiple attempts, the order may be returned to us. Any refund or re-delivery in such circumstances will be handled based on the specific situation and applicable policies.

5. Cash on Delivery

Cash on Delivery (COD), where available, may be offered for selected locations and orders.

COD availability is determined based on the delivery location and other applicable factors and may not be available for every order.

Repeated refusal or non-acceptance of COD orders may result in COD being restricted or disabled for future orders.

6. Damaged Products

We take reasonable care to ensure that products are properly packed before dispatch.

If your product arrives damaged, you must notify Grab Gift within 24 hours of delivery.

To report a damaged product:

Contact us within 24 hours of delivery.
Provide your Order ID.
Provide clear photographs and/or videos showing the damage to the product and packaging.
Keep the original product and packaging until the issue has been reviewed and resolved.

After receiving the required information, we will review the claim and determine whether the product qualifies for a replacement, exchange, or refund.

A return or exchange will only be provided for products that are verified as damaged or defective upon delivery.

7. Returns and Exchanges

Grab Gift does not offer returns or exchanges for reasons such as change of mind, incorrect selection, personal preference, or dissatisfaction where the product is not damaged or defective.

Returns or exchanges are accepted only for products that are damaged or defective upon delivery, subject to verification.

All damage-related claims must be reported within 24 hours of delivery. Claims reported after this period may not be accepted.

Products that have been used, altered, damaged after delivery, or handled improperly may not qualify for a return, exchange, or refund.

For approved claims, Grab Gift may arrange a replacement, exchange, or refund depending on product availability and the circumstances of the claim.

8. Delivery Delays

Grab Gift is not responsible for delays caused by circumstances outside our reasonable control.

Where possible, we will provide updates regarding significant delivery delays through the contact information provided with the order.

Delivery delays do not automatically qualify an order for cancellation, return, exchange, or refund unless otherwise required by applicable law or agreed by Grab Gift.