Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY USING GRAB GIFT'S WEBSITE OR PLACING AN ORDER, YOU AGREE TO THESE TERMS.

These Terms of Service govern your use of grabgift.in and your purchase of gifts and other products available through the Website.

The Website is operated under the name Grab Gift. By accessing or using the Website, you agree to comply with these Terms of Service.

1. Use of the Website

You may use the Website only for lawful purposes and in accordance with these Terms.

You agree not to:

Use the Website for any unlawful or fraudulent purpose.
Attempt to gain unauthorized access to the Website or its systems.
Interfere with the operation or security of the Website.
Copy, reproduce, distribute, or commercially exploit Website content without permission.
Upload or transmit viruses, malicious code, or other harmful material.
Provide false or misleading information while placing an order or creating an account.

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

2. Products and Product Information

Grab Gift offers various gifts and related products through the Website.

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on the Website are accurate. However, minor variations in colour, appearance, packaging, size, or finish may occur.

Product availability may change without notice.

We reserve the right to correct errors, update product information, change prices, or discontinue products at any time.

3. Orders

Placing an order through the Website constitutes an offer to purchase the selected products.

An order is considered accepted only after Grab Gift confirms the order.

We reserve the right to refuse or cancel an order for reasons including:

Product unavailability.
Incorrect or incomplete customer information.
Pricing or listing errors.
Payment issues.
Suspected fraudulent or unauthorized transactions.
Delivery limitations.
Any other circumstances where fulfilling the order is not reasonably possible.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the customer in accordance with our refund policy.

4. Prices and Payments

All prices displayed on the Website are subject to change without prior notice.

You agree to provide accurate payment and billing information when placing an order.

Orders will be processed only after successful payment, where applicable.

If a pricing error is discovered after an order has been placed, Grab Gift may cancel the order and provide a refund of any amount already paid.

5. Delivery

We will make reasonable efforts to deliver orders within the estimated delivery period communicated at the time of purchase.

Delivery dates are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather, natural events, strikes, transportation issues, incorrect addresses, or other unforeseen circumstances.

You are responsible for providing a complete and accurate delivery address and contact information.

Grab Gift will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

For gifts intended for a specific occasion, customers are advised to place orders sufficiently in advance to account for possible delivery delays.

6. Cancellations, Returns and Refunds

Orders may be cancelled, returned, replaced, or refunded only in accordance with the applicable Cancellation, Return and Refund Policy displayed on the Website.

Certain products may not be eligible for return or cancellation, particularly products that are personalized, customized, made specifically for an order, or otherwise identified as non-returnable.

If a product arrives damaged, defective, incorrect, or materially different from what was ordered, you should contact us as soon as possible with the relevant order details and supporting photographs or other information where requested.

Refunds, where approved, will be processed using the applicable payment method or another reasonable method.

7. Personalized and Customized Products

Where a product is personalized or customized according to information provided by the customer, the customer is responsible for ensuring that all names, messages, dates, images, addresses, and other details provided to Grab Gift are accurate.

Grab Gift will not ordinarily be responsible for errors resulting from incorrect information supplied by the customer.

Customized or personalized products may not be eligible for cancellation, return, or refund except where required by applicable law or where the product is defective or incorrectly produced by us.

8. Customer Information

You are responsible for ensuring that the information provided to Grab Gift is accurate and up to date.

You should take reasonable care to protect any account credentials used to access the Website.

If you believe that your account or credentials have been used without authorization, please contact us promptly.

9. Intellectual Property

All Website content, including text, graphics, logos, images, designs, and other materials, is owned by or licensed to Grab Gift or its respective content providers unless otherwise stated.

You may not reproduce, modify, distribute, publish, or commercially exploit such content without prior permission.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Grab Gift will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or purchase of products.

Where Grab Gift is found liable in relation to a product or order, its liability will, to the extent permitted by law, be limited to the amount actually paid by the customer for the relevant product or order.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

11. Events Beyond Our Control

Grab Gift will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond reasonable control, including natural disasters, severe weather, transportation disruptions, courier failures, government actions, strikes, technical failures, or other unforeseen events.

12. Privacy

We may collect and process personal information required to process orders, provide services, communicate with customers, and operate the Website.

Please refer to our Privacy Policy for information about how customer information is collected, used, and protected.

13. Changes to These Terms

Grab Gift may update these Terms of Service from time to time.

Any updated version will be published on grabgift.in. Your continued use of the Website after changes are published constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts in India having jurisdiction over the matter.